Winspot24 Refund Policy (Draft)

Last updated: March 5, 2026

This refund policy is a draft for MVP. Replace with finalized legal text approved for your jurisdiction.

1. Confirmed Ticket Purchases

Confirmed on-chain ticket purchases are generally non-refundable.

2. Duplicate Charges

Duplicate verified payments may be reviewed and corrected by support.

3. Technical Errors

If backend verification fails while a valid payment exists, user may submit tx hash for manual review.

4. Prize Delivery Issues

Delivery disputes are handled case-by-case with proof of shipping milestones and recipient confirmation.